Playbooks

ABM plays,
from trigger to exit

Real results from scalable ABM plays, complete with metrics, visuals, and the process behind them.

An ABM play is a repeatable sequence of marketing and sales actions triggered by a defined situation, such as a competitor contract approaching renewal or a new executive joining a target account. Plays make a programme repeatable: the same sequence runs whenever the trigger occurs, rather than being designed per account.

What makes something a play rather than a campaign?

A trigger, and a defined sequence. A campaign runs on a calendar against a list. A play sits dormant until a condition is met, then runs against whichever account met it. That is why a programme with good plays does useful work in weeks when nothing was scheduled.

What every play needs written down

Four things. Most teams document two of them and wonder why the play does not survive contact with the quarter.

  1. The trigger — the observable condition that starts it. Not "target accounts", but "a VP of Marketing joins an account in tier one".
  2. The audience inside the account — which roles, not just which company.
  3. The sequence, with owners — each touch, in order, and whose name is against it.
  4. The exit condition — when the play stops. This is the one most often missing, and without it plays run indefinitely against accounts that have already said no.

Which plays are worth building first?

The ones where your timing advantage is real. A new executive hire is visible to everyone with a LinkedIn account, so the edge is small. A competitor contract renewal date is not visible, which makes it far more valuable and much harder to source. Rank candidate plays by how many of your competitors can see the same trigger at the same time.

How many plays should a team run?

Fewer than it wants to. Each live play needs a maintained trigger source, content that stays current, and someone who notices when it fires. Three plays that reliably run beat nine that exist as slides. Start with one, prove the sequence end to end, then add.

When a play is the wrong tool

If the trigger cannot be observed reliably, you do not have a play — you have a wish. If the sequence needs a person to make a judgement call at every step, it is an account plan, which is fine but does not scale the way a play does. And if you cannot say what makes an account stop qualifying, the play will quietly become a list that only grows.

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